Return Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We strive to offer the best prices for all our valued customers by maintaining tight margins. As such, we have a fair return policy in place. You have 10 days from the date you receive your item to request a return.

We understand that some customers may have questions about our return policy, but returning used items can negatively impact our ability to maintain our goodwill and offer the best prices. We are committed to providing great K-beauty experiences at the best prices, and we also cover the burden of international shipping costs.

We appreciate your cooperation and understanding. We love our Dodogirls who enjoy K-beauty at the best prices!



Thinking of Returning an Item? We've Got You Covered!
You can always contact us for any return question at cs@dodoskin.com.

We understand that sometimes things don't work out as expected, and that's perfectly okay! To begin your return process, kindly send us an email at cs@dodoskin.com, and don't forget to attach a photo of the item. This helps us to understand your return request better. Once we review your request and the photo, and everything looks good, we'll promptly send you an approval to proceed with the return.

Your Return Journey: Once we receive your item at our USA warehouse, we'll inspect it carefully.

Return Address:
DODO GLOBAL Inc.
218 Machlin Ct.
Suite I2,Walnut, CA 91789
9093482958

We'll work quickly to inspect your item and process your refund.

Please Remember: It's important to reach out to us before sending anything back. As we specialize in cosmetics, we're bound by California's stringent hygiene and safety regulations. This means we need to ensure all returns are pre-approved to meet these standards.

 

About Return Shipping Labels
We're in the process of improving our policy on providing free return shipping labels. Due to a few challenges, including our agreements with vendors, we're currently able to offer this service for specific items only. We appreciate your understanding and are here to guide you through the return process for these cases.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.