Order Related
-
To update your address or phone number after placing an order, please contact our customer service team immediately. If the order hasn't been processed or shipped, we'll make the necessary changes. Reach us at love@dodoskin.com or call our support number.
-
To check your order status, log in to your account on our website and navigate to the "Order History" section. Here, you'll find real-time updates on the status of your order. You can also track your shipment with the tracking number provided in the confirmation email.
-
If your delivery fails, please contact our customer service team promptly. Provide your order number and details about the delivery attempt. We'll work with the courier to resolve the issue and ensure your package reaches you as soon as possible.
-
If your order is not appearing in your account, it might be due to a processing delay or a technical issue. Ensure you are logged in with the correct account details. If the problem persists, please reach out to our customer service for assistance.
-
To cancel an order, please contact us immediately at love@dodoskin.com. We will do our best to accommodate your request, but cancellations may not be possible once the shipment has started.
-
No, currently we only allow one shipping address per order. If you need to ship items to multiple addresses, you will need to place separate orders for each address.
-
You can view your order details by logging into your account on our website and checking the "Order History" section. Alternatively, you can check your order confirmation email for details. If you need further assistance, contact us at love@dodoskin.com.
-
Items in your cart are typically held for up to 30 days. However, availability is not guaranteed as items may sell out or be removed from stock. For the most accurate information, check your cart regularly.
-
If items in your cart are missing, they may have sold out or been removed from stock. We recommend checking our website for availability or contacting us at love@dodoskin.com for further assistance.
Payments & Safety
-
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
-
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
-
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
-
DODOSKIN accepts a variety of payment methods to ensure a convenient shopping experience. These include major credit cards such as Visa, MasterCard, and American Express, as well as PayPal. Depending on your location, local payment methods may also be available, offering flexibility to our international customers.
-
Yes, your payment security is a top priority at DODOSKIN. We utilize industry-standard encryption and secure servers to protect your sensitive information. Whether you pay by credit card or through another method, you can shop with confidence knowing that your payment details are safeguarded.
-
Payments may be declined for various reasons, such as incorrect card details, insufficient funds, or issues with your card issuer. If your payment is declined, we recommend verifying the information you provided during checkout. If the issue persists, please contact your bank or credit card company to resolve any potential issues.
-
Currently, DODOSKIN allows only one form of payment per order. If you wish to use multiple payment methods, you would need to place separate orders for each payment method.
-
If your payment fails, check your details, ensure sufficient funds, and try a different method. Contact your bank if needed. For help, email us at love@dodoskin.com.
-
DODOSKIN processes payments in U.S. dollars (USD). Depending on your location and the currency of your payment method, your bank or payment provider may apply currency conversion fees. We recommend checking with your bank to understand any additional charges that may apply.
-
To apply a promotional code or gift card, simply enter the code in the designated box during the checkout process. This box is typically found below the product details section and beneath the payment and shipping options. Once entered, the discount will be applied to your order total before you complete the payment.
-
If you notice a duplicate charge on your account, please contact DODOSKIN immediately at love@dodoskin.com. Our customer service team will investigate the issue and, if necessary, process a refund for the duplicate charge. We strive to resolve such issues promptly to ensure your satisfaction.
-
Yes, an invoice is automatically emailed to you after your order is placed. This invoice serves as your receipt and includes detailed information about your purchase. If you require a more detailed or customized invoice, please contact us at love@dodoskin.com, and we will be happy to assist you.
-
Refunds are processed to the original payment method used at checkout. After DODOSKIN receives the returned item, it typically takes 1-3 business days for the refund to appear in your account. The exact timing may vary depending on your bank or credit card company. If you do not see the refund after this period, we advise contacting your bank for further assistance.
Shipping & Delivery
-
Shipping rates can vary depending on your region and are calculated at checkout.Here are the full details of our Shipping Policy.
-
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
We offer free shipping for orders over $40 within the United States. For international shipping, free shipping is available with separate charges. Please refer to our Global Free Shipping Policy for detailed information.
-
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Shipping Policy -
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details. -
Your order will generally be dispatched within 1-7 business days after it's placed. The timeframe can vary due to our three different shipping methods and factors such as stock availability and the specific product providers, vendors, or brands involved. Some items may be in stock at our warehouse, while others might be shipped directly from the product providers and vendors. To minimize shipping costs, we aim to consolidate as many products as possible into a single parcel, which can occasionally cause delays. We are continuously improving our shipping system and procedures to enhance your experience with our segmented shipping methods.
-
DODOSKIN ships worldwide, except to certain regions such as French Polynesia, Israel, Myanmar, specific provinces in South Africa, Spain, and Ukraine. To check if we deliver to your location, please enter your address at checkout. Shipping options and costs will be displayed based on your selected country. Ensure your address is entered accurately.
For more details on our shipping areas, please check here. -
If you need to request a change, we’d be happy to help. Systemically, modifications or cancellations are not possible once an order has been processed due to our current Shopify system. However, we can manually update your order if needed.
Please contact our customer service team at love@dodoskin.com or via Live Chat as soon as possible, and we will do our best to accommodate your request before the order is processed. Once an order has been shipped, changes or cancellations can only be addressed after you have received the parcel, due to the policies of global shipping carriers, which we must follow. -
On your account, you’ll find a "Track It" button to check your shipment status with real-time updates. We will also provide you with the tracking number, which you can find under the "My Account" menu. If you need further assistance, please email us at love@dodoskin.com.
-
If your delivery is missing and you haven’t received your item, please contact the shipping carrier as tracking number for redelivery options or updates. In the U.S., this could involve USPS, FedEx, or UPS, and issues might arise due to handling or delivery staff, even with government carriers like USPS. For international shipments, the local shipping carrier in the respective country will be responsible. Once a shipment is handed over to the carrier, we must rely on their processes.
Delivery issues can occur for several reasons:
Address Errors: Incorrect or incomplete addresses can lead to delivery problems or missed deliveries.
Shipping Problems: Items may be lost or damaged during transit.
Carrier Mistakes: Errors or misplacements by the shipping carrier can occur.
Logistics Issues: Mistakes or delays at the warehouse or in the logistics process can affect delivery.
Recipient Absence: If the recipient is not home or cannot be reached, the item might be returned or missed.
Documentation Issues: Problems with customs or other documentation can delay international shipments.
If your delivery is missing, first contact the shipping carrier to resolve the issue. If you need further assistance, please reach out to us at cs@dodoskin.com. We will do our best to help you and take all possible actions to assist you. -
Oh dear, there's no need to worry.
If your order was delivered to the wrong address, please contact the shipping carrier immediately to resolve the issue. They may be able to redirect the package or retrieve it. Additionally, email us at love@dodoskin.com or cs@dodoskin.com so we can assist you further and ensure your order reaches the correct destination. -
If your order has already been shipped and you need to change the address, follow these steps:
Contact the Shipping Carrier: Reach out to the shipping carrier immediately to request an address change or redirect the package. They may have specific procedures for handling such requests.
Email Us: Notify us at love@dodoskin.com or cs@dodoskin.com about the address change request. We will assist you and coordinate with the carrier if needed.
If your order has not yet been shipped, please contact us as soon as possible via email at love@dodoskin.com or through our Live Chat service. Provide your order number and the new address, and we will update the shipping details before dispatch.
For any additional questions or assistance, feel free to reach out to us. -
To place an international order, simply select Select your country at checkout and follow the prompts. Shipping options and rates will be displayed based on your location. If you need assistance, email us at love@dodoskin.com.
For more information about our shipping areas, click here. -
We offer international shipping to most countries except French Polynesia, Israel, Myanmar, South Africa (one province), Spain, and Ukraine. If you’re unsure about your location, please check with us or try placing an order to see if shipping is available.
For more information about our shipping areas, click here. -
Some deliveries may require a signature upon receipt, depending on the carrier and the value of the package. If a signature is needed, the carrier will typically notify you at the time of delivery. If you're unavailable to sign, the carrier may attempt redelivery or provide instructions for pickup.
-
Taxes on your order are calculated based on the shipping address and the applicable tax laws in that region. The tax amount will be displayed during checkout before you finalize your purchase, so you’ll know exactly how much you’ll be charged.
-
For orders placed outside of the United States, shipping times, costs, and carrier options may vary. Detailed information about international shipping can be found on our website or by contacting our customer service team.
-
If you have a product subscription with DODOSKIN, your orders will be automatically shipped at the interval you selected. For any questions about managing your subscription, shipping, or payment, please refer to our subscription FAQs or contact us at love@dodoskin.com.
Custom Tax
-
Yes, you are responsible for any customs taxes, import duties, and other fees associated with your shipment. Contact your local customs office for details on potential charges.
-
If your package is refused by customs and returned, we will not issue a refund or replacement. However, if you pay the return shipping cost, we can process a refund once the returned product is received. For more details, email us at love@dodoskin.com.
-
If you're unsure about hazardous material regulations, contact your local customs office for guidance before placing your order. This will help you avoid any issues with shipping or customs.
Warranty & Repair
-
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
-
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Exchange/Returns
-
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
-
In the case when the product and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund. -
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
-
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
-
International returns follow the same procedure as domestic ones. Email us within a week of receiving your item, and we will provide you with the necessary instructions. Please be aware that international return shipping costs are also the responsibility of the customer, and refunds will be processed once the returned item is received.
-
Yes, you can return part of your order if you only want to return specific items. To do so, contact us at love@dodoskin.com, and we will guide you through the return process. The return shipping cost for partial returns is also the customer's responsibility.
-
If you would like to track the status of your return, please email us at love@dodoskin.com. We will provide updates on the return and refund process and assist with any questions you may have.
-
To return an item, email us at love@dodoskin.com within a week of receiving your package. We will provide you with return instructions. Please note that you will need to cover the return shipping cost. Refunds will be processed once we receive the returned item.
-
Refunds are issued once the returned item has been received and inspected. The refund process may take 1-3 business days to reflect in your account, depending on your bank or credit card company. If you do not see the refund after this time frame, please contact your financial institution for further details.
-
If you receive a damaged, defective, or incorrect product, please contact us at love@dodoskin.com within one week of receiving your order. We will provide instructions for returning the item, and we will arrange for a replacement or a full refund. DODOSKIN will cover the return shipping costs in such cases.
-
DODOSKIN does not specify any cancellation charges. However, please note that order changes or cancellations may not be possible once the shipment has started. For any cancellation requests, it’s important to contact us as soon as possible at love@dodoskin.com.
-
Shipping charges are non-refundable if you cancel your order. If the order has already been shipped, cancellation might not be possible. Please reach out to love@dodoskin.com immediately if you wish to cancel an order that has not yet been dispatched.
-
Yes, we offer exchanges if you would like to swap your product for a different size or item. To initiate an exchange, contact our customer service team at love@dodoskin.com. Please note that the item you wish to exchange must be in its original condition. We will provide further instructions once you reach out to us.
Others
-
Yes, DODOSKIN's products are 100% authentic and are sourced directly from Korean brands or authorized distributors. You can trust that choosing DODOSKIN is a safe choice!
-
You can enter your coupon code in the specially marked box located just below the product details section. This box is situated below both the Payment Method and Shipping Method options on the checkout page.
-
To ensure the legitimacy of the email, verify that it is from our official email address: love@dodoskin.com. If the email is from a different address or seems suspicious, please contact us directly at love@dodoskin.com to confirm its authenticity.
-
Yes, we welcome product and brand suggestions! You can email your requests or suggestions to love@dodoskin.com. We appreciate your input and will consider it as we continually strive to improve our offerings.
Send us an email.
We’d love to hear from you.
Email us:
cs@dodoskin.com
love@dodoskin.com